FAQ
Is there a minimum booking?
Do your services include professional carpet cleaning?
Absolutely. We take pride in the quality of the carpet cleaning service we offer and you'll find all the information you need about it right here.
Can I have the same cleaner every time?
Of course you can. Once you're happy with a cleaner, we do everything to make sure they'll be your regular Fantastic Clean representative. However, should your cleaner be absent because of illness or holiday time, we'll find you a replacement and will always clear it with you before we allow them into your home or workplace.
How do I pay?
Our preferred payment method is by direct bank transfer, but we're more than happy to accept cash paid directly to your cleaner if that's more convenient.
Can my cleaner come if I'm not at the property?
Of course. You don't have to be present when your cleaner's working. If you're happy to leave a set of keys with your cleaner, that's absolutely perfect. In fact, most of our customers do just that. With our thorough vetting practices and the fact that we're fully insured, you can feel secure in the knowledge that your keys and your home or workplace are in safe hands.
What happens if my cleaner's off sick or on holiday?
Should your cleaner be absent through illness or holiday time, we'll find you a replacement and will always clear it with you before we allow them into your home or workplace.
Is Fantastic Clean insured?
Nothing means more to us than being able to give you peace of mind while your home or office is being cleaned. So along with our Cleaner Code and commitment to the very best in customer service, there's the added security that comes with our insurance cover. A legal requirement of all professional cleaning companies, we offer extensive Public Liability Insurance and Employer's Liability cover.
Can you provide references from some of your customers?
We're delighted in the positive feedback we get from our customers and are proud to display just a handful of great comments here. Alternatively, just drop us a line and we'll send you an email with some kind words people have had to say about us.
What's the difference between a regular domestic clean and spring cleaning?
A regular domestic clean is our more general, every day type of clean. We pay attention to areas of the home you come into contact with the most, like kitchen hobs, work surfaces, bathrooms and floors for instance.
A spring clean is a much deeper cleaning service. We get into the corners of your home or workplace that you wouldn't normally think of cleaning, so the jobs take longer on average. If we were to focus on your kitchen, for example, we'd clean your oven, inside your fridge, your cupboards and internal windows.
Do you have a set of Terms & Conditions?
Yes, we do. All the information you need is located right here.